Refund policy

Jewellery from our catalogue:

All jewellery ordered from our online catalogue can be returned free of charge within 30 days after receiving your order. This includes engraved jewellery.

The jewel must be returned in perfect condition in its original packaging with everything that was included in the original shipment (Certificates, boxes, cards etc.).

Tailor-made jewellery:

Tailor-made jewellery designed and manufactured to your specifications, and not available in our catalogue are not subject to returning and refunding. 

If a tailor-made jewellery do not meet your expectations, they can be returned for adjustments under certain conditions: 

• If ring size needs to be adjusted.
• If there is a manufacturing fault.

In these cases, you have 30 days from the date of reception to return the jewellery. We will replace the jewellery as soon as possible, free of charge.

What is the return procedure ? 

The return a jewel, simply contact us by mail at info@beldiamond.com or by phone at +32 800 260 85. We will then send you the return procedure and arrange for our forwarder to come pick-up the package at your preferred location.

Returns are fully insured by the forwarder so you don’t need to worry about anything that might happen during transport.